Asia PacificRunning a new service-activated warranty end to end: an MVP for one pilot market, designed for the whole region
The regional HQ is launching a warranty activated by servicing vehicles at authorised dealers, but had no system to check eligibility, handle claims and settle with distributors. We set out the whole process in six modules, designed a platform to run it end to end, and are building it as an MVP with the first pilot market so that the same application can be rolled out across the region.
warranty process modules on one regional platform
Enterprise integrations designed: distributor DMS and the OEM's global warranty system
- Client
- Regional HQ of a Japanese automotive OEM
- Users
- Regional HQ admins, warranty and finance teams, a claims assessor, distributors and dealers
- Scope
- Estimate · Concept and MVP design · Build · Training · Maintenance model
- Timeline
- Dec 2025 estimate → Mar 2026 proposal → Apr 2026 kick-off → pilot go-live
- Status
- MVP in delivery with the first pilot market
Environments (development, staging, production) with CI/CD and security testing built in
A new kind of warranty, and no system to run it
The regional HQ wanted to offer a service-activated warranty, where extended cover starts and continues when a vehicle is serviced at an authorised dealer. Every step needed rules: which vehicles qualify, when cover starts, which repairs are covered, who assesses a claim and how it is settled with distributors each month.
The programme would start in one pilot market but was meant for the whole region. So the system had to check eligibility against distributor and global warranty data, involve several parties, and be reusable in other markets without starting again.
Rules spread across parties
Eligibility depended on vehicle age, mileage, service history and the status of the OEM warranty, held in different systems.
Many hands on one claim
Distributors, dealers, an external assessor and the regional HQ warranty and finance teams all had a part in each claim.
Built for one, needed by many
A one-off build for the pilot market would have to be redone for every market that followed.
Specify the whole process first, then build the smallest version that runs it
We started with an internal estimate, then set out the full warranty process in six modules with example rules for each, so the regional HQ could see exactly what the MVP would and would not do. The architecture separates the application from the infrastructure, so the same code can be deployed in other regions later. Maintenance is split into a fixed base, usage-based support and separately approved changes.
Estimate
- Preliminary estimate for internal planning
- Infrastructure options
Concept and MVP design
- Six-module process with example rules
- Conceptual architecture and security controls
- Key dependencies and structured maintenance model
Kick-off and requirements
- Project kick-off at the end of April
- Two-day process workshop with the pilot distributor in May
- Claim process flow
Build and prototype
- Infrastructure and security requirements
- Prototype walkthrough at the end of August
- Schedule re-baselined with stakeholders in September
What the design sets up
We spent time on the rules before the code. An MVP is only useful if the regional HQ can see exactly what it covers, and if it can be taken to the next market without starting over.
From pilot market to region
The application is designed to be reused in other markets. Each new region would need its own cloud infrastructure, network and data-residency set-up, while the application components carry over.
Pilot go-live
SIT, user acceptance testing, third-party penetration testing and train-the-trainer sessions before the pilot go-live.
Learn from the pilot
Tune eligibility rules, claim workflow and settlement with real data from the first market.
Further markets
The same application is designed to be deployed to further markets as the programme expands.
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