Asia PacificEvery enquiry to the right team, the first time.
When distributors and customers send enquiries by email, someone has to read each one and decide who should answer, and nobody can see what is open or late. We map the enquiry types and the teams behind them, then build a portal and help centre on a proven platform such as Zendesk, with structured forms, routing rules and integrations that send each request to the right team automatically. We measure response times, release improvements regularly and run it under a service level.
Every enquiry depends on someone reading it and deciding who should answer.
Requests arrive by email in every format, so details are missing and follow-ups multiply.
Nobody can see how many enquiries are open, late or coming back.
- Framethe real problem, with the people who live it
- Designthe solution: process, data, architecture
- Proveit with a working prototype in days
- Buildit for production and roll it out
- Runit, and keep improving it
Buyer codes routed automatically to 3 exporter groups
Production releases in the first year after go-live
Enquiry types handled on one structured form
From problem to working solution
Do distributors and customers still send enquiries by email?
We set up a portal and help centre on Zendesk, with structured forms that collect the right details and knowledge articles that answer common questions.
Does someone have to read every enquiry and forward it?
We build routing rules, custom apps and lookups in your own systems, so each request lands with the team that can answer it.
Can you see which enquiries are late or keep coming back?
We track response times and volumes in dashboards and release improvements in short cycles after go-live.
Not sure where to start?
We start with your problem: who is affected, what it costs, and what success looks like. Then we design the solution with you and prove it with a working prototype that decision makers can try before committing to a major investment, ready for budgeting and approval.
How the sprint worksOther services
Digital Commerce
B2C and B2B commerce on one shared platform, so every market can sell online and send shoppers to its dealers without building a store of its own.
ExploreBusiness Applications
Applications for processes that still run on spreadsheets and email, such as certification, warranty and approvals, built once and shared across the region.
ExploreWebsites, CMS & Marketing
Brand and product websites on a templated CMS, with the tracking and ad-platform foundations that show who visits and bring them back.
ExploreAI Assistants
Generative AI built into one specific workflow, from an assistant that answers with its sources to an application where AI drafts and people decide.
ExploreAnalytics & Dashboards
Dashboards that show operations, service and effort to the people who decide, built quickly from the data you already have.
ExploreManaged Services
SLA-based operation, monitoring and modernisation, so the platforms your region depends on keep delivering long after go-live.
ExploreHave a problem worth solving?
Tell us about it in a few lines. We will come back with a practical first step, usually within a week.