Asia PacificSee the whole picture every month, not every quarter.
When reports are compiled by hand from different systems, they arrive late, mean different things to different people and nobody trusts the numbers. We start from the decisions the dashboard must support, bring in the data that already exists, such as effort logs, monitoring reports and service tickets, and build a dashboard that updates itself. We keep it running and extend it as the questions change.
Reports are compiled by hand from different systems, so they arrive late and nobody trusts them.
Managers can't see where effort, spend or service time actually goes.
Every system has its own report, but nothing shows the whole picture.
- Framethe real problem, with the people who live it
- Designthe solution: process, data, architecture
- Proveit with a working prototype in days
- Buildit for production and roll it out
- Runit, and keep improving it
From first commit to a working dashboard
Service categories every hour of effort is logged against
Monitoring reports brought into one dashboard in four months
From problem to working solution
Can you see where your service budget actually goes?
We build monthly dashboards that show effort, incidents and requests by platform and category, in business terms.
Are monitoring reports read by anyone outside IT?
We bring infrastructure and application monitoring into the same dashboard, so risks are visible to the people who fund the platforms.
Do you know how quickly enquiries are answered, and by whom?
We set up service dashboards on the platforms you use, such as Zendesk Explore, so each team sees its own queue and response times.
Problems we have solved
Not sure where to start?
We start with your problem: who is affected, what it costs, and what success looks like. Then we design the solution with you and prove it with a working prototype that decision makers can try before committing to a major investment, ready for budgeting and approval.
How the sprint worksOther services
Digital Commerce
B2C and B2B commerce on one shared platform, so every market can sell online and send shoppers to its dealers without building a store of its own.
ExploreCustomer Success Platforms
Portals, help centres and automatic routing on platforms such as Zendesk, so every enquiry from distributors and customers reaches the right team.
ExploreBusiness Applications
Applications for processes that still run on spreadsheets and email, such as certification, warranty and approvals, built once and shared across the region.
ExploreWebsites, CMS & Marketing
Brand and product websites on a templated CMS, with the tracking and ad-platform foundations that show who visits and bring them back.
ExploreAI Assistants
Generative AI built into one specific workflow, from an assistant that answers with its sources to an application where AI drafts and people decide.
ExploreManaged Services
SLA-based operation, monitoring and modernisation, so the platforms your region depends on keep delivering long after go-live.
ExploreHave a problem worth solving?
Tell us about it in a few lines. We will come back with a practical first step, usually within a week.